General Manager

• Oversee daily operations of all departments (front desk, housekeeping, F&B, events, sales, and maintenance).

• Ensure high-quality guest experience across lodging, property, amenities, dining, and events.

• Ensure effective use of our PMS (InnRoad) and event booking system (Retreat Guru).

• Implement and refine SOPs to support operational excellence.

• Navigate team dynamics with emotional intelligence and clear communication.

• Lead, mentor, and support seasonal and year-round staff.

• Oversee recruitment, onboarding, scheduling, performance, and staff development.

• Foster a collaborative, mission-aligned, and values-driven workplace culture.

• Serve as a key decision maker across all areas of the business, jumping in when needed to resolve issues and support the Event Coordinator, Sales Director, and other team members.

• Oversee the event sales pipeline

• Support onsite coordination of weddings, retreats, and special events.

• Collaborate with the events, sales and marketing team to drive sales, and optimize bookings and guest satisfaction

• Working with the events team to maintain accurate contracts, Banquet Event Orders (BEOs), and timelines to ensure smooth event delivery.

• Step in as needed during events to troubleshoot, make decisions, and ensure guest experiences exceed expectations.

• Support marketing efforts across website management, email campaigns, social media, and guest communication tools (including texting platforms).

• Collaborate with ownership and the marketing team to ensure brand alignment and effective guest outreach.

• Manage budgeting, forecasting, and monthly financial close in partnership with ownership.

• Track and report on revenue, expenses, payroll, and vendor payments.

• Oversee team use of administrative systems including:

  • InnRoad (PMS)

  • Retreat Guru (retreat booking platform)

  • Bill.com (accounts payable)

  • Divvy (corporate spending & budget tracking)

• Identify opportunities to improve efficiency, profitability, and guest retention.

• Deep experience working in hospitality

• Experience with finance and accounting, including mastery of Excel, and are a numbers nerd

• Work onsite 5 days per week. We have arranged a cabin available for rent across the street; or arrange your own housing nearby.

• The ability to work a varied schedule that includes evenings, nights, weekends and holidays.

• Creativity, flexibility, and a self-starter mindset.

• The ability to work on your feet for several hours during events and to lift 25lbs (a case of wine, a tote full of laundry, etc.) regularly. Some days you’ll be at your computer much of the day, and others you’ll be on the move helping run event production for a wedding, live music concert, corporate event, etc.

• Strong organizational and analytical skills

• Genuine hospitality mindset with guests, and care for your teammates as well

• Must be proficient in or able to quickly learn a variety of software and other IT systems.

• Has a positive and enthusiastic attitude with a willingness to learn and to adapt to “ranch life”

• Have a degree from a four-year college or university (Hospitality, Hotel Administration, Business, Marketing Finance or Accounting preferred); or four years equivalent experience and/or training; or equivalent combination of education and experience.

• Experience leading and managing a team of staff members to ensure smooth and efficient daily operations.

• Have experience with hospitality property management systems and OTAs

• Experience managing and optimizing budgets to control costs while delivering quality services.

Compensation

Net compensation package of up to $88,000

• Starting Salary of $70,000 per year

• 10 PTO days

• Cabin (valued at $1200/month)

• $307/month employee healthcare premium contribution

• 401(k) program

• Option to buy Ski Spass through Aspen Chamber Association