Operations Manager

• Conduct two to three front desk shifts weekly to ensure a hands-on understanding of guest interactions.

• Schedule and oversee the front desk and guest experience teams to ensure exceptional service and satisfaction for all guests.

• Maintain and improve standard operating procedures (SOPs) for front-of-house operations.

• Handle guest feedback and resolve any issues to ensure a positive experience.

• Act as "Manager on Duty" on a rotational basis, collaborating with other managers to oversee property operations, ensuring a seamless and secure work environment.

• Be scheduled for one to two on-call shifts each week, maintaining readiness to respond to work-related issues, emergencies, or requests. The Operations Manager will be reachable via radio for effective communication during on-call and other scheduled shifts.

• Oversee laundry and cleaning operations, and personally support cleaning staff as needed to maintain the property's high standards of cleanliness and organization.

• Oversee and execute the biweekly payroll process for all employees, ensuring timely and accurate compensation.

• Manage accounts payable for contractors, including cleaning, maintenance, and event contractors, while upholding financial accountability and vendor relationships.

• Oversee the Guest Experience team to facilitate the month-end closing process, maintaining financial accuracy and compliance.

• Work closely with the GM to develop and manage the operations budget.

• Allocate resources effectively to meet operational goals while maintaining financial sustainability.

• Monitor expenses and implement cost-saving measures where applicable.

• Oversee the Events team to ensure flawless execution of events, including weddings, corporate offsites, and retreats.

• Coordinate front-of-house, back-of-house, and the property team to provide seamless service during events.

• Conduct post-event debriefs to gather feedback and make necessary improvements.

• Provide strong leadership and guidance to the Operations team, fostering a culture of accountability and continuous improvement.

• Conduct regular team meetings, performance evaluations, and professional development sessions.

• Oversee the Property and Events teams to ensure seamless coordination between functions.

• Oversee the Kitchen team to ensure high-quality culinary offerings for guests and events.

• Work with the Kitchen team to develop menus, manage inventory, and control costs.

• Ensure compliance with health and safety regulations in the kitchen.

• Implement strategic plans for operations, guest experience, and events and provide updates to the Executive team.

• Identify areas for improvement and implement initiatives to enhance efficiency and effectiveness.

• Monitor key performance indicators (KPIs) related to operations and implement corrective actions as needed.

• Learn from the Property team what is required to oversee the maintenance of physical assets, including buildings, landscaping, and equipment.

• Implement preventive maintenance programs to prolong the life of property assets.

• Manage any necessary renovations or repairs in coordination with the Property team.

• Manage the day-to-day tasks by setting priorities and problem-solving with the Property team, interfacing with other functions as required.

• Deep experience working in hospitality

• Experience with finance and accounting, including mastery of Excel, and are a numbers nerd

• Work onsite 5 days per week. We have arranged a cabin available for rent across the street; or arrange your own housing nearby.

• The ability to work a varied schedule that includes evenings, nights, weekends and holidays.

• Creativity, flexibility, and a self-starter mindset. We’re still a “startup” business at just 2 years old, and the teammates who thrive here are energized by building something new – and all the ambiguity, fast-paced change, and pride that comes with that.

• The ability to work on your feet for several hours during events and to lift 25lbs (a case of wine, a tote full of laundry, etc.) regularly. Some days you’ll be at your computer much of the day, and others you’ll be on the move helping run event production for a wedding, live music concert, corporate event, etc.

• Strong organizational and analytical skills

• Genuine hospitality mindset with guests, and care for your teammates as well

• Must be proficient in or able to quickly learn a variety of software and other IT systems.

• Has a positive and enthusiastic attitude with a willingness to learn and to adapt to “ranch life”

• Have a degree from a four-year college or university (Hospitality, Hotel Administration, Business, Marketing Finance or Accounting preferred); or four years equivalent experience and/or training; or equivalent combination of education and experience.

• Experience leading and managing a team of staff members to ensure smooth and efficient daily operations.

• Have experience with hospitality property management systems and OTAs

• Experience managing and optimizing budgets to control costs while delivering quality services.

A dynamic orchestrator, a dedicated professional with an innate talent for streamlining complex systems and enhancing operational efficiency. As a leader, you possess the ability to inspire and unite a team, guiding them toward success with a harmonious blend of strategic direction and collaborative spirit. Your boundless curiosity and unwavering enthusiasm drive you to explore new horizons, both within and beyond the scope of operations management. With a proven track record in similar roles, your wealth of experience seamlessly aligns with the distinctive demands of our organization.

But more than just a job, you are in search of a community where you can wholeheartedly immerse yourself, embracing a unique blend of living and working harmoniously alongside like-minded individuals who share your values and aspirations. In addition to the tasks required at Beyul Retreat, there is also a communal aspect to this position, within work and lifestyle. Beyul Retreat has a small, committed team that requires strong social skills and emotional intelligence. We hope to find people who can work collaborative, iterate on procedures constantly, and communicate effectively in a wide variety of contexts.

Compensation

Net compensation package of up to $76,600

• $55000 salary

• 10 PTO days

• Onsite cabin

• 401(k) program

• Option to buy Ski Spass through Aspen Chamber Association

• $307/month employee healthcare premium contribution